Front Line Manager


BBA’s Front-Line Manager program is a three day programaimed at newly appointed front-line managers, supervisors and team leadersand gives participants the skills they need as they transition into managing people and the business.


A highly interactive program that provides feedback, discussions, feedback, personal and team insight inventories, group exercises, case studies and personal action planning to ensure the experience is embedded back in the workplace.


We are frequently asked to customise and create a program specifically for an organisation’s needs which we are happy to do.


This programme provides the opportunity for participants to:


  • draw on the experiences and challenges that enable people to learn from one another, in an open yet confidential environment
  • take time away from the workplace, to enable participants to self-reflect on what it means to manage people and their contribution to organisation success.
  • take time to discuss the challenges that come with becoming a manager.
  • focus on the importance of developing the skills of coaching and developing individuals and teams.


Program pre-work


Some pre-work is required before attending the program, this includes but not limited to:


  • Program preparation conference calls
  • Pre-program questionnaires
    • Communications Styles – Forte
    • EQi – Emotional Intelligence
    • 5 Dysfunctions of a team
    • Personal development planning


OBJECTIVES (by the end of the program participants will….)


  • Have a clear understanding the role of the front-line manager
  • Enhanced communications and conflict management skills
  • Have a better understanding on how to influence
  • Gain insights into how to achieve team alignment, motivation, performance and execution
  • Conduct conversations with team members on how to address performance issues and implement new behaviours
  • Know how to give and receive effective feedback
  • Understand and apply the skills of performance management
  • Understand key aspects of Human Resources
  • Understanding and apply decision making skills
  • Understand the importance of coaching and be able to apply coaching skills learned back at the workplace.
  • Understand how to manage teams through change





Management vs Leadership

  • The Role of the Manager
  • Self Awareness
    – My communication style
    – The role of EQ in management
    – Change agility
  • Managing Change

Team Management and Performance

  • Team alignment, motivation, performance and execution
  • Giving and receiving feedback
  • Coaching for Performance
  • Conducting difficult conversations and managing conflict

Organisational Savvy

  • Company vision and strategy (internal delivery)
  • HR insights and priorities (internal delivery)
  • 360 Influencing
  • Decision Making
  • Reflection and action planning



If you are unsure about whether or not you could benefit from our services, consider some of these questions:


  • As a leader, how strong is your leadership?
  • What do you want your people legacy to be?
  • Are you maximising your people with a competitive advantage?
  • Are you happy with the culture in your organisation?
  • Does everyone in your team know what a good dynamic feels like?
  • Is there conflict not being resolved?
  • How strong is ownership and accountability in your team or do you end up carrying the weight?
  • Are any roadblocks getting in the way of what you are trying to achieve?
  • Are you lacking momentum?
If you would like to know more about how one to one coaching could benefit you or a member of your team and explore how BBA Training can drive your organization forward by creating better leaders, contact us via phone, email or filling out your details below…