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What I have enjoyed most with BBA is that they take the relationship with their client beyond a narrow definition of service. I can personally recommend BBA as a great learning and development provider

Talent Manager, Dell

Enhancing Customer Service Capability

Module One: Advanced Communications Skills: Duration: ½ day
Learning Outcomes

Module Two: Handling Difficult Situations: Duration: ½ day
Learning Outcomes

Module Three: Advanced Customer Service Skills that enhance the work and customer experience - Duration: Day
Learning Outcomes

Duration: 1 ½ days
This course outline is just a sample of the type of programme that we provide. Each course can be tailored to your suit your companies competencies.