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We have used Forté at all levels of the organisation and it has helped us achieve that essential alignment between the goals of the organisation, manager and direct report

EMEA L&D Manager McAfee

Enhancing Customer Service Capability

Module One: Advanced Communications Skills: Duration: ½ day
Learning Outcomes

Module Two: Handling Difficult Situations: Duration: ½ day
Learning Outcomes

Module Three: Advanced Customer Service Skills that enhance the work and customer experience - Duration: Day
Learning Outcomes

Duration: 1 ½ days
This course outline is just a sample of the type of programme that we provide. Each course can be tailored to your suit your companies competencies.