Finding it a demanding time of year? Find some simple tips to help you cope better here:

BBA continues to innovate and actively listen to our needs as a business and consistently delivers world class interventions that support our business goals, be that leadership development , personal effectiveness training or executive coaching.

Director Learning & Development, McAfee

Enhancing Customer Service Capability

Module One: Advanced Communications Skills: Duration: ½ day
Learning Outcomes

Module Two: Handling Difficult Situations: Duration: ½ day
Learning Outcomes

Module Three: Advanced Customer Service Skills that enhance the work and customer experience - Duration: Day
Learning Outcomes

Duration: 1 ½ days
This course outline is just a sample of the type of programme that we provide. Each course can be tailored to your suit your companies competencies.