BBA worked closely with us and our partners to fully understand our specific learning needs. The training they provided to our people was second to none and received very high levels of positive feedback
Senior Project Engineer, National Roads Authority
This programme addresses the key skills required to help remove the gamble from the selection process. Behavioural interviewing techniques are learned and practised by participants working together to reveal and probe behavioural and motivational evidence of current and past performance, attitudes, values and motives.
By the end of the course participants will be able to:
- Prepare thoroughly for interviews
- identify, write and ask behavioural based interview questions
- probe a candidates interview responses by asking effective follow up questions
- identify a candidates motivating factors
- review what can and can't be asked
- have an opportunity to practice in small groups
- Preparing to Interview - timings, who is involved, invitations, tests.
- Reviewing Job Description - ensuring objectivity rather than relying on gut instinct
- Viewing c.v.'s - short-listing criteria
- Review of Relevant Employment Law - what we can't ask!
- What's appropriate and what's not in an interview.
- Basic Interviewing Skills - setting the scene, first impressions, taking notes, non-verbal behaviour.
- Establishing Rapport - Relax the candidate
- Questioning Skills - Which questions get what kind of responses?
- Listening Skills - How to show true listening
- Role play
Duration: Two days